Returns and exchanges

Returns & Exchanges – Leckey Mode

At Leckey Mode Ltd, we want you to love every piece of jewelry you purchase. If for any reason you are not completely satisfied, we offer a straightforward returns and exchanges process.

1. Return & Exchange Period

• You may request a return or exchange within 14 days of receiving your order.
• Items must be in their original packaging, unused, and in perfect condition to be eligible.

2. How to Request a Return or Exchange

1. Contact our customer service team at payment@LeckeyMode.net with your order number and reason for return or exchange.
2. Our team will provide instructions for returning the item.
3. Once we receive and inspect the returned jewelry, we will process your exchange or refund promptly.

3. Refunds

• Refunds are issued to the original payment method used at checkout.
• Processing time is typically 5–7 business days after we receive the returned item.
• Please note that bank processing times may vary depending on your institution.

4. Shipping Costs

• If the item has a quality defect or was incorrectly shipped, Leckey Mode will cover return shipping costs.
• If the return is due to personal preference (e.g., style, change of mind), the customer is responsible for return shipping.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at payment@LeckeyMode.net or +44 7378 568979. We will resolve the issue promptly, either by replacement or refund.

Leckey Mode is committed to ensuring your complete satisfaction, providing a seamless and worry-free returns and exchanges process.